Grievance Resolution Procedures
If You Are Not Satisfied
From time to time you may find that you are not satisfied with an HIV/AIDS service that you have received. If that service was funded by Ryan White, mechanisms are in place to help reach a satisfactory resolution to the problem.
Follow These Steps
Generally, grievances consist of three steps:
- You should informally talk with the service provider that delivered the unsatisfactory service. See if you can talk through the problem with them informally.
- If the matter is not resolved informally to your satisfaction, the next step is to file a formal grievance with the organization that provided the service. Ask the agency to explain its grievance procedure with you and to provide you with the forms necessary to file the grievance.
- If you feel you cannot file the grievance with the organization, or if you believe the organization did not adequately address the grievance, you may contact the National Association of People with AIDS (NAPWA) grievance officer at 1-866-846-9366 or visit their website at http://www.napwa.org/pdf/consumergrievances.pdf.
Even if the service was not funded by Ryan White, steps two and three still apply to services provided by most organizations.
Services funded by Ryan White through NVRC
If you are eligible to receive Ryan White Part A or B services from a provider under contract with the Northern Virginia Regional Commission and are unable to resolve an issue about that service(s), you may contact NVRC. Learn more about NVRC Grievance Procedures...
National Association of People with AIDS (NAPWA)
NAPWA realizes the value of mental, physical and emotional well-being for people living with HIV/AIDS. The Consumer Advocacy Project (CAP) aims to increase access to HIV/AIDS services in the Washington, DC metropolitan area for individuals who are uninsured or underinsured. CAP provides assistance in obtaining medical, legal, financial, and other needed supportive services to people living with HIV/AIDS following Ryan White Part A provisions.
NAPWA Grievance Resolution and Consumer Advocacy Project